A day after Sonos announced a CEO transition, the company is making more moves. Chief product officer Maxime Bouvat-Merlin will also be leaving his position. Some employees have told me that Bouvat-Merlin shares a significant share of blame for the brand damage that Sonos has endured over the last year after deciding to release an overhauled mobile app well before it was ready for customers.
In an email to staff, interim CEO Tom Conrad — who himself has plenty of product experience — said the CPO position is now “redundant” and that Bouvat-Merlin’s job is being eliminated. “I know this is a lot of change to absorb in two days and I want to thank you for being resilient,” Conrad wrote.
“Max’s tenure represents an iconic era for Sonos products, including the award-winning Sonos One, Beam, Move, Ace, Arc, and Arc Ultra, establishing Sonos as the world leader in home theater audio and setting the foundation for our next chapter,” Conrad’s email reads.
Bouvat-Merlin will serve as an adviser to Conrad before fully exiting the company. These major changes within Sonos’ leadership suggest that the company is taking its effort to win back customer trust seriously.
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